Refund policy

Exchange Policy

Your satisfaction matters to us. If you receive a damaged, broken or wrong item, we will exchange it for free.

• Contact us on WhatsApp within 7 days of delivery.
• Send a short video showing the issue along with your order number.
• Keep the product in its original box until the exchange is arranged.

Exchanges do not cover change of mind after delivery, or opened or used skincare products, for hygiene reasons.

Since you pay on delivery, you can check the parcel in front of the courier before paying.